IPTV is getting more popular by the day, and it is said that new customers are steering away from traditional platforms and choosing internet television and streaming services. If you are thinking about changing your provider, or if you are a new user that wants to know more about what IPTV providers offer, we are here to help you!
In this article, we compiled a list of questions you should ask before you choose the right provider for you. Think about these things and don’t forget to write down all the options and answers, so you can compare platforms before you choose the one that offers the best plans for your needs.
Since we are talking about Internet TV, there are providers all over the world. However, not all places offer their services to all the countries in the world, so if you’ve found a platform online that you are interested in getting, you will have to ask the representative if that service is available in your country.
One thing you should know is that the IPTV network is getting bigger by the day, so even if your preferred platform is not available for you right now, chances are, it will in just a few months.
You can also ask them about the devices you can use and if their services are available for all the smart devices in your household or just some of them. You also need to think about the number of accounts you should purchase, depending on how many people will watch the same channels on different devices.
2. Costs and ways of paying
Everyone has a budget in mind before they switch operators, so if you have some number in mind, ask the representative if they have any plans that are in your budget.
Every provider offers at least 4 different plans for their customers, and you can even choose additional features for free or for some insignificant cost. The basic packs usually come for just a few dollars per month, and the premium ones will cost you less than $50 per month, even with the best platform.
Another thing that is something you should know is the ways of paying and if there are any discounts for yearly subscriptions. You will probably get a special offer if you pay for a whole year in advance, and those discounts may also apply if you pay for a quarter of the year or 6 months.
Talk about the ways of paying as well, as platforms usually offer different ways of paying. For most of them, you will be able to insert your bank information and the fees will be deducted at the beginning of the end of the month. However, if you don’t have enough money on your card when the bill is due, your services most likely will be stopped until you enter a card number that has sufficient funds. Talk to the representative about how much time you will have to add funds to your account until your services are stopped.
3. TV channels available
Most providers will offer you the possibility to access thousands of channels, but that all depends on the service and the type of plan you choose. Some plans are cheaper, but they don’t have all the channels you may need.
You can also choose between the things you mostly watch and you don’t have to get all of the channels. For example, if you mostly watch TV just to follow the sports matches, then you don’t have to pay for the music channels or the cooking ones. Talk to the representative about the available options and if you can lower the costs by choosing a lower number of channels. One thing you should remember that sometimes lowering the number of channels will not lower the costs significantly, so entertain all the options.
4. Videos on-demand
As you probably already know, with IPTV you will be able to access a lot of movies and TV shows on demand. This platform is also a streaming service, so you won’t have to pay extra money to watch all of your favorite shows.
However, not every provider offers the same number of shows and movies. So, when choosing a platform, you need to ask them what they offer, and if all the plans have the same features.
5. Additional features
Depending on the provider you choose, you may or may not get any additional features. To make a comparison, some places will offer you more than 20K different channels to choose between, and some will give you a smaller list of channels (between 5,000 and 10K), but they also offer streaming services and additional features.
One of the reasons why people are getting more interested in IPTV and why IPTVGrand.com noticed a huge increase in new customers is the free software updates that every customer may get, depending on the platform.
You may also get applications to order food from your provider and that is a neat feature when you don’t want to bother going through the tens of applications you have to download on your phone.
6. Customer support
This is another crucial thing you have to know. Sometimes you may want to switch plans right away, other times there might be some issues with the quality of the service, so you have to know when you will be able to talk to a representative.
Most of the platforms have 24/7 customer support available for their users, and you can reach them at every time of the day or night. However, not all places have live support, and you can only talk to a bot that will help you with the FAQs. So, talk to the representative about life support and if they offer their services even on weekends and holidays.
Other things you should ask about include the quality of the videos and the audio, ask them if all the channels you are going to pay for have an HD feature and if these features make the plans more expensive. You can also ask about the test period and if the providers offer you two weeks or a month of a free trial where you can use their services without paying.
Make sure you write all the questions down before talking to the representative and don’t be shy to ask anything else you are interested in knowing. Some providers offer similar plans for more or less money, so do good research and talk to several platforms before you choose the best one for you.